Air travel is one of the most liberating experiences—connecting people across countries, cultures, and opportunities. For travelers with limited mobility, however, flying can come with extra layers of planning. That’s where Flydubai Wheelchair Assistance steps in, ensuring that passengers who need mobility support can travel comfortably and confidently. Whether you're booking your first flight with mobility requirements or arranging travel for a loved one, this guide breaks down everything you need to know about Flydubai’s commitment to accessible travel.

Understanding Flydubai’s Accessibility Commitment

Flydubai, a Dubai-based low-cost carrier, has steadily built a reputation for offering reliable service across the Middle East, Africa, Europe, and Asia. But what often goes unnoticed is its strong commitment to making travel inclusive—especially through its Flydubai Wheelchair Assistance service. From pre-flight arrangements to onboard support, Flydubai’s services are designed to remove common barriers and ease the journey for passengers with reduced mobility.

What Is Flydubai Wheelchair Assistance?

Flydubai Wheelchair Assistance is a complimentary service designed for passengers who require help navigating the airport, boarding, deplaning, or moving through the aircraft cabin. This service is not limited to passengers who use a wheelchair full time—it also includes those who may need support over long distances, have temporary injuries, or require assistance due to medical conditions.

There are three types of assistance codes used internationally (which Flydubai also follows):

• WCHR: Passenger can walk short distances but needs help to/from the gate.

• WCHS: Passenger cannot walk long distances or climb stairs.

• WCHC: Passenger is completely immobile and needs full assistance to and from their seat.

When requesting Flydubai Wheelchair Assistance, it’s essential to specify the correct level of support to ensure the right arrangements are made.

How to Request Flydubai Wheelchair Assistance

To ensure a smooth experience, passengers are encouraged to request wheelchair assistance at least 48 hours before their scheduled departure. Here’s how to make the request:

1. During Booking: You can select the assistance option when booking directly on Flydubai’s website or via a travel agent.

2. After Booking: If you’ve already booked your ticket, assistance can still be requested by contacting Flydubai’s customer service or managing your booking online.

3. Via Special Services: Flydubai has a dedicated team to handle medical and mobility requests, ensuring each passenger's needs are accurately recorded and accommodated.

Remember, last-minute requests are accepted at the airport but are subject to availability and may take longer to fulfill.

At the Airport: What to Expect

Flydubai’s wheelchair assistance begins the moment you arrive at the airport. Whether you’re departing from Dubai International Airport or another partner airport, here’s a step-by-step of what typically happens:

• Check-In Support: A representative will meet you at the check-in counter (or curbside, if arranged) to assist with baggage and provide a wheelchair if required.

• Security & Immigration: Assistance staff help you navigate through security checks and passport control with efficiency and care.

• Boarding the Aircraft: Priority boarding is provided. Depending on the type of aircraft and level of mobility, a lift or aisle chair may be used to help you board safely.

• Arrival & Disembarkation: Upon landing, wheelchair assistance is available to guide you through immigration, baggage claim, and onward connections or ground transport.

Flydubai’s ground teams are trained to handle mobility assistance with discretion, professionalism, and patience, making the journey less stressful for passengers and their families.

Traveling With Your Own Wheelchair or Mobility Device

If you’re traveling with your own wheelchair—manual or electric—Flydubai allows it to be checked in free of charge. Here are some important details:

• Manual Wheelchairs: These can be brought to the gate and checked at the aircraft door.

• Powered Wheelchairs: These must comply with battery regulations. Dry-cell or gel batteries are typically allowed, while lithium-ion batteries must be under specific watt-hour limits.

It’s crucial to notify the airline about the type of wheelchair and battery specifications at least 48 hours before departure. Doing so ensures proper handling and prevents delays at check-in. In some cases, you may be asked to complete a Medical Information Form (MEDIF), especially if your mobility device has special handling requirements or if you require oxygen onboard.

Onboard Support and Accessibility

Flydubai aircraft are designed with essential accessibility in mind. While their aircraft do not currently have fully accessible lavatories or wide aisles due to size constraints, they do provide:

• Onboard Wheelchair: A foldable aisle chair is available on request, allowing mobility within the cabin.

• Trained Cabin Crew: Crew members are trained in disability awareness and can assist with transferring to and from seats, stowing medical equipment, or responding to accessibility-related needs.

It’s important to note that while crew can assist with movement on the aircraft, they are not permitted to lift passengers or assist with personal hygiene or medical administration.

Traveling With a Companion or Service Animal

Flydubai allows passengers with mobility or medical needs to travel with a companion, who may be required to assist during the flight. In cases where the passenger cannot move independently or follow safety instructions, the airline may require that a personal care assistant or medical escort accompany the traveler. As for service animals, Flydubai currently does not allow pets or emotional support animals in the cabin. However, certified guide dogs may be permitted on specific routes, provided arrangements are made in advance.

Tips for a Smooth Experience

To make the most of Flydubai Wheelchair Assistance, consider these helpful tips:

• Arrive Early: Plan to be at the airport at least 3 hours before your flight, especially if traveling internationally or with a powered wheelchair.

• Bring Documentation: Have medical forms, device manuals, and battery certifications ready, especially if traveling with mobility aids.

• Communicate Clearly: Inform both your travel companions and airline staff about your preferences, comfort levels, and any medications you may need during the flight.

• Pack Smart: Keep essential items like medications, ID, and snacks in your carry-on for easy access.

Final Thoughts

Flydubai’s approach to accessibility goes beyond compliance—it reflects an understanding that mobility is freedom. With Flydubai Wheelchair Assistance, passengers are empowered to travel with dignity, comfort, and support from start to finish. Whether you're flying for a family visit, business meeting, or medical appointment, Flydubai ensures that no traveler is left behind due to physical limitations. If you or someone you care for needs accessible travel, consider Flydubai Wheelchair Assistance as a reliable, respectful, and free service designed to support a seamless journey.