Emirates Airlines prioritizes accessibility and customer care through its comprehensive Emirates Wheelchair Assistance service. Designed for passengers with reduced mobility or special physical needs, this service ensures a smooth and respectful journey from start to finish. Travelers can request wheelchair assistance when booking online, through the mobile app, or by contacting Emirates directly. It’s recommended to submit the request at least 48 hours prior to departure.

Upon arrival at the airport, trained staff members are ready to assist with ticketing and check-in, ensuring all necessary processes are completed quickly and comfortably. Passengers using this service also receive help with baggage assistance, including the transport and handling of mobility devices such as wheelchairs, scooters, or walkers.

Emirates offers this service free of charge and ensures mobility aids are handled with extra care to prevent damage and returned promptly after landing. One of the key benefits of Wheelchair Assistance is priority boarding, which gives passengers more time and space to board and settle in without rush. The airline’s cabin crew are also trained to support passengers in-flight, offering help while maintaining privacy and dignity.

After landing, Emirates continues the support with arrival assistance, including help with disembarkation, navigating the terminal, immigration clearance, and retrieving baggage. This is especially helpful for those with connecting flights or tight schedules. Emirates’ dedicated customer support team is available via phone or online to make changes, confirm assistance, or answer any related inquiries. With Wheelchair Assistance, passengers can expect a thoughtful, inclusive travel experience backed by world-class service.