Air travel should be accessible, comfortable, and dignified for everyone—regardless of physical ability. That’s why Flydubai Wheelchair Assistance is designed to make journeys smooth and stress-free for passengers with reduced mobility. Whether you require assistance from check-in to boarding, or only need help navigating through the airport, Flydubai ensures personalized, thoughtful support every step of the way. In this guide, we’ll walk you through how Flydubai provides wheelchair assistance, what to expect, and how to arrange for it in advance—so you can fly with confidence and peace of mind.

Why Flydubai Wheelchair Assistance Matters

For passengers with temporary injuries, permanent disabilities, or elderly travelers who find walking long distances challenging, wheelchair assistance is more than just a convenience—it’s a necessity. Navigating crowded terminals, security checks, and gate changes can be overwhelming without the right support. Flydubai understands these needs and offers specialized services to make your journey not only manageable but enjoyable. The airline’s accessibility program is rooted in empathy, respect, and the belief that every traveler deserves a seamless flying experience.

What Services Are Included?

Flydubai offers three types of wheelchair assistance, depending on the level of mobility you require:

• WCHR (Wheelchair Ramp Assistance): For passengers who can walk short distances and up/down stairs but need help across long airport distances.

• WCHS (Stairs Assistance): For those who can walk short distances but cannot climb stairs.

• WCHC (Complete Cabin Assistance): For travelers who need full-time assistance, from check-in to seat, including during boarding and deplaning.

Each service is carried out by trained staff with a focus on safety, comfort, and timely boarding.

How to Request Flydubai Wheelchair Assistance

1. Advance Booking is Essential

To ensure proper arrangements are made, it is strongly recommended that you request wheelchair assistance at least 48 hours before your flight’s scheduled departure. This gives Flydubai ample time to coordinate with airport staff and prepare the necessary equipment.

You can request this assistance during:

• Online booking (look for special assistance options)

• Via Flydubai’s customer service

• By calling their dedicated support line

• Through your travel agent, if applicable

2. Arrive Early at the Airport

Flydubai advises passengers needing wheelchair assistance to arrive at least 3 hours before departure. This allows time for check-in, security screening, and coordination with mobility assistance staff. If you’re traveling from a large international hub, earlier arrival is even more important.

3. On Arrival at the Airport

Once you reach the check-in counter or designated assistance point, simply notify the staff of your wheelchair assistance request. From that moment on, the support team will take charge—escorting you through the terminal, helping with baggage if needed, and ensuring a smooth boarding process.

At the Airport: What to Expect

Flydubai works closely with airport authorities to provide reliable and courteous assistance from curbside to the aircraft seat. Here's how the journey unfolds:

• Check-In Support: Assistance with documentation and boarding pass printing.

• Security & Immigration: Escort through all checkpoints with dignity and discretion.

• Gate Transfer: Comfortable wheelchair support to the designated gate.

• Priority Boarding: Passengers with wheelchair assistance are usually boarded before general passengers, allowing ample time to get settled.

Each airport may have slightly different procedures, but Flydubai coordinates all services to ensure they meet international accessibility standards.

Onboard Experience

Once you board the aircraft, the Flydubai cabin crew is trained to offer discreet and friendly help to passengers with special needs. Although personal attendants are not provided, cabin crew will assist you with:

• Finding your seat and getting comfortable

• Storing carry-on baggage

• Communicating flight safety information

• Deplaning assistance upon arrival

If you require in-flight medical support or mobility to move around the cabin, you may need to travel with a companion, as per Flydubai’s policy.

Baggage and Mobility Devices

Flydubai allows passengers with disabilities to carry mobility aids free of charge in addition to their checked baggage allowance. This includes:

• Manual wheelchairs

• Crutches or walkers

• Mobility scooters (if battery requirements are met)

It’s advisable to inform the airline about the type and dimensions of any device you’re bringing when booking your flight. This helps in proper stowage planning and ensures there’s no last-minute delay.

Traveling with a Companion?

Passengers who need constant supervision or cannot manage basic self-care during the flight are encouraged to travel with a personal companion. While Flydubai provides physical assistance, it does not substitute for medical or continuous personal care. Your companion will also be able to board with you early and stay with you throughout the flight, ensuring both safety and emotional comfort.

International Accessibility Standards

Flydubai’s commitment to accessibility aligns with global civil aviation standards, including those set by the International Civil Aviation Organization (ICAO). Whether you're flying short-haul within the Middle East or long-haul across continents, you can count on consistent, high-quality assistance. Airports served by Flydubai—like Dubai International (DXB), Kuwait International (KWI), Jeddah (JED), and others—are all equipped to handle wheelchair services and mobility aid storage.

Why Choose Flydubai Wheelchair Assistance?

Here are just a few reasons why Flydubai is a trusted choice for accessible air travel:

• Seamless Booking Process: Requesting special assistance is simple, intuitive, and available through multiple channels.

• Trained & Compassionate Staff: All Flydubai employees involved in passenger care are trained in disability sensitivity and physical support.

• Reliable Communication: From booking to arrival, you’ll receive clear instructions and helpful guidance throughout.

• Zero Extra Charges: There are no additional fees for requesting wheelchair support or traveling with approved mobility aids.

Final Thoughts

Flying doesn’t have to be stressful or uncertain—especially when thoughtful services like Flydubai Wheelchair Assistance are available. Whether it’s your first time flying with a mobility need or you're a frequent traveler looking for reliable support, Flydubai offers a compassionate, well-structured solution to make your journey more comfortable. Remember to book early, communicate your needs clearly, and arrive with confidence knowing that Flydubai is prepared to assist you with respect and care. Travel, after all, should be for everyone—and with Flydubai, it truly is.