The best customer care I've experienced in a long time was provided by the Sun Country Airlines San Juan Office. My booking name didn't match, and I was worried that I could miss my flight. After calming me down, the agent promptly rectified it. She was so kind and even called to make sure everything was alright. I was not prepared for this level of personal attention. I left with a sense of gratitude. Being listened to and assisted by an airline office is a pleasant experience. I would suggest this office to anyone coming from San Juan.