The Cathay Pacific San Juan Office is where I went recently to make some last-minute adjustments to my overseas travel. With all of my requirements, the personnel was really kind, accommodating, and helpful. They rebooked my ticket without any problems, went over my options with me, and explained the cost variations in detail. Compared to lengthy online wait times, it was nice to receive such individualized attention. The workplace was tidy, orderly, and convenient to find. To anyone in need of prompt and effective assistance, I heartily recommend this office. My trip was considerably more worry-free and seamless thanks to their assistance. Team Cathay Pacific San Juan, thank you!

Services Offered at the Cathay Pacific San Juan Office

Flight bookings and ticket reservations

Ticket changes, rebooking, and upgrades

Baggage allowance and excess baggage solutions

Information on special assistance and accessibility services

Visa documentation and travel advisories

E Ticket and itinerary printing support

Baggage Assistance and Lost & Found Services

Travel disruptions such as baggage delays or loss can cause frustration. Fortunately, the Cathay Pacific San Juan Office offers prompt baggage assistance to ease these concerns. Whether you're dealing with missing luggage, delayed delivery, or damaged items, the office team will file reports, track your baggage status, and coordinate delivery once found. All they require is your baggage tag number and flight details, and they handle the rest efficiently.

Booking and Reservation Services

One of the key services offered at the Cathay Pacific San Juan Office is booking support. While Cathay Pacific offers a robust online booking system, many travelers still prefer the reliability of in-person assistance—especially when booking multi-leg international routes. The office staff are trained to handle all types of booking queries, from choosing flight dates to selecting class preferences, special meals, or seating arrangements. Whether you’re booking a business trip to Hong Kong or a leisure flight to Tokyo, the staff ensures every detail is correctly captured.

Refunds, Cancellations, and Flight Changes

Managing ticket cancellations and refunds can be complicated, but the Cathay Pacific San Juan Office simplifies the process. Whether you're canceling due to a personal emergency or a flight disruption, the team will assist you in understanding refund policies, fare rules, and the documentation required. The office ensures that all refund requests are processed efficiently and that passengers are kept informed about timelines and outcomes.

Special Travel Services and Accessibility Support

The Cathay Pacific San Juan Office is also dedicated to serving travelers with special needs. Whether you require wheelchair assistance, support for elderly passengers, or have dietary restrictions, the staff is trained to address your unique requirements. You can request these services while booking or notify the office prior to your journey to ensure that all accommodations are arranged smoothly.

Conclusion: 

The Cathay Pacific San Juan Office serves as a vital resource for travelers across Puerto Rico. From seamless flight bookings and baggage assistance to last-minute changes and loyalty program support, this office provides a personal and effective touch to Cathay Pacific’s high standard of service.