Qantas Airways Moscow Office – Services, Contact Information & Travel Support

Qantas Airways Office in Moscow, the flag carrier of Australia, is widely recognized for its exceptional service, extensive route network, and strong reputation for safety and reliability. Established in 1920, Qantas is one of the world’s oldest airlines still in operation, and it continues to provide top-tier travel experiences to passengers across the globe.

Although Qantas does not currently maintain a physical office in Moscow, Russia, travelers residing in or near the Russian capital can still access all necessary support services online or through the airline’s global customer service channels. Whether you are planning a trip, managing an existing booking, or simply seeking information about travel routes, baggage, or safety protocols, Qantas offers multiple resources to ensure a seamless experience for its international passengers, including those traveling to or from Russia.

This guide provides comprehensive details about how to get assistance from Qantas Airways while in Moscow, what services are available, alternative booking options, and other essential travel-related information.

1. Qantas Airways in Russia: Current Operations

As of now, Qantas does not operate direct flights between Australia and Moscow or any other Russian city. However, Russian travelers can still fly with Qantas by connecting through partner airlines and major international hubs such as:

• Singapore (Changi Airport)

• London (Heathrow Airport)

• Bangkok (Suvarnabhumi Airport)

• Dubai (DXB Airport)

From these cities, Qantas offers regular flights to major destinations in Australia including Sydney, Melbourne, Brisbane, and Perth.

Thanks to the Oneworld Alliance, which Qantas is a founding member of, passengers can enjoy coordinated travel and streamlined services with partner airlines such as British Airways, Cathay Pacific, and Qatar Airways—making it easier for Russian travelers to connect with Qantas flights.

2. Travel Agencies in Moscow

If you prefer in-person service, you can visit a trusted international travel agency in Moscow that partners with Qantas or Oneworld carriers. These agencies can assist with:

• Booking Qantas flights

• Managing itineraries

• Providing fare quotes and flight availability

• Advising on connecting flights via partner airlines

3. Services Offered to Russian Travelers

Even without a physical office in Moscow, Qantas still provides a wide range of services for travelers based in Russia:

a. Flight Booking & Management

Passengers can:

• Book one-way, return, or multi-city tickets

• Choose seats, meal preferences, and travel classes (Economy, Premium Economy, Business, and First)

• Manage existing bookings online (change dates, upgrade seats, cancel tickets)

b. Frequent Flyer Program

Qantas offers a loyalty program called the Qantas Frequent Flyer, where passengers can earn and redeem points on flights, upgrades, and partner services. You can sign up online and begin collecting points on flights taken with Qantas and its Oneworld partners.

c. Travel Updates and Alerts

Passengers traveling from Russia or through connecting hubs can access the latest travel alerts on the Qantas website. This includes:

• COVID-19 travel requirements

• Visa and health guidelines

• Entry restrictions for Australian cities

• Airport terminal and transit information

d. Baggage Information

Travelers can check:

• Checked and cabin baggage allowances by fare class

• Excess baggage charges

• Items restricted in luggage

• Guidelines for sporting equipment and musical instruments

e. Check-in Services

Although you won’t find a Qantas counter at Russian airports, travelers can:

• Check-in online or via the Qantas mobile app

• Download boarding passes digitally

• Use partner airline counters if traveling on a codeshare flight from Moscow

4. How to Fly Qantas Airways Office in Moscow

To fly with Qantas from Moscow, you’ll typically need to:

1. Book a codeshare or partner flight from Moscow to a Qantas hub like Singapore, Bangkok, or London.

2. Continue the journey on a Qantas-operated flight to your destination in Australia or beyond.

Example Routes:

• Moscow → Singapore (with Singapore Airlines) → Sydney (with Qantas)

• Moscow → Doha (with Qatar Airways) → Melbourne (with Qantas)

• Moscow → London (with British Airways) → Brisbane (with Qantas)

Thanks to alliance agreements, baggage can often be checked through to the final destination, and miles can be earned with Qantas Frequent Flyer or other Oneworld partner programs.

5. Why Choose Qantas?

Here’s why many travelers continue to choose Qantas for long-haul journeys, including flights between Russia and Australia:

• Safety Record: Qantas has consistently ranked among the world’s safest airlines.

• Customer Service: Renowned for attentive service, both in the air and on the ground.

• Fleet Comfort: Modern aircraft, including the Boeing 787 Dreamliner and Airbus A380, offer spacious cabins and top-tier amenities.

• In-Flight Experience: Complimentary meals, entertainment, Wi-Fi (on selected flights), and generous baggage allowances.

• Loyalty Benefits: Qantas Frequent Flyer members enjoy access to airport lounges, priority boarding, and other perks.

6. Tips for Russian Travelers Using Qantas

• Language Support: While most Qantas services are in English, the website has multi-language support for booking and FAQs.

• Visas: Ensure you have the appropriate visas for transiting countries and for entering Australia.

• Plan Ahead: Because flights from Russia are not direct, it's important to allow enough time for layovers and connections.

• Travel Insurance: Consider purchasing comprehensive international travel insurance that covers transit delays, cancellations, and health issues.

7. Conclusion

Although Qantas Airways does not currently operate a physical office in Moscow, Russian travelers can still fully access its wide range of services and enjoy a premium international flying experience. From convenient online tools to global customer support, Qantas ensures that travelers from Russia can connect to Australia and beyond with ease.

Whether you're flying for business, leisure, or family reunions, Qantas, in partnership with the Oneworld Alliance, offers flexible routes and dependable service. To book flights, manage your trip, or get travel assistance, simply visit www.qantas.com or contact an international Qantas office.

Frequently Asked Questions.

1. Where is the Qantas head office?

The Qantas Airways head office is located in Mascot, a suburb of Sydney, New South Wales, Australia. The official address is 10 Bourke Road, Mascot NSW 2020, Australia. This headquarters, often referred to as the Qantas Campus, houses the airline's executive leadership, corporate departments, and various operational teams. Being close to Sydney Kingsford Smith Airport (SYD), the location supports efficient airline management and logistics. Qantas's head office serves as the central hub for global strategy, planning, customer service, and flight operations, ensuring smooth coordination across its domestic and international networks.

2. Does Qantas fly to Moscow?

Yes, Qantas Airways does operate flights to Moscow, but not directly. Passengers traveling from Australia to Moscow typically fly with Qantas on the first leg of their journey, connecting through partner airlines such as Emirates, Etihad Airways, or flydubai. These connections often transit through hubs like Dubai International Airport (DXB), Abu Dhabi International Airport (AUH), or Melbourne Airport (MEL), before arriving at Moscow's Domodedovo Airport (DME) or Sheremetyevo International Airport (SVO). For example, a common route from Sydney to Moscow involves a Qantas flight to Melbourne, followed by an Emirates flight to Moscow. 

3. How do I speak to someone at Qantas Airways?

To speak to someone at Qantas Airways, you can call their customer service number available 24/7. For general inquiries, passengers in Australia can dial 13 13 13, while international callers can use the number +61 2 9691 3636. If you’re a Frequent Flyer member, there is a dedicated line—13 11 31 in Australia or +61 2 9433 2329 internationally. Alternatively, you can use the live chat feature on the Qantas website or contact them via their official social media channels. The Qantas mobile app also offers direct customer support and booking management options.