EL AL Airlines Dubai Office – A Trusted Gateway Between the UAE and Israel

EL AL Airlines, Israel’s national flag carrier, has been a symbol of reliability, security, and exceptional service for decades. With the recent normalization of diplomatic relations between the United Arab Emirates and Israel under the Abraham Accords, EL AL has expanded its operations into the UAE, including establishing a dedicated office in Dubai. The EL AL Airlines Dubai Office serves as a vital bridge between the two countries, offering travelers in the UAE a convenient and professional point of contact for all their travel needs.

This office represents more than just a booking center—it’s a comprehensive support hub for customers seeking comfort, clarity, and connection in their travel experience with EL AL. Whether you're a business traveler, tourist, or part of a corporate delegation, the Dubai office is equipped to handle every aspect of your journey.

About EL AL Airlines

Founded in 1948, EL AL Airlines has grown into a leading global airline known for its uncompromising security measures, top-tier service, and direct connectivity to destinations worldwide. Headquartered in Tel Aviv, EL AL serves numerous cities in Europe, North America, Asia, and Africa. It offers world-class inflight service, competitive pricing, and loyalty rewards through the Matmid Frequent Flyer Program.

EL AL is widely regarded for its operational excellence and is recognized as one of the safest airlines in the world, thanks to its advanced security protocols and seasoned flight crews.

EL AL’s Entry into Dubai

The opening of EL AL’s Dubai office marked a significant milestone in Middle Eastern aviation history. It symbolizes growing cooperation between the two nations and supports the growing flow of tourists, investors, business professionals, and cultural exchange between Israel and the UAE.

The office offers local services that allow passengers to access EL AL’s offerings without relying on international call centers or third-party agents. This local presence allows EL AL to serve its growing customer base in the UAE more effectively, with real-time, in-person assistance.

Services Offered at the EL AL Dubai Office

The EL AL Airlines Dubai Office provides a full range of airline-related services, ensuring a seamless experience before, during, and after your trip. Here are the main services available:

1. Flight Booking and Ticketing

• Assistance with booking flights from Dubai to Tel Aviv and connecting destinations worldwide.

• Expert help in choosing the best travel dates, routes, and classes (Economy, Premium Economy, and Business Class).

• Group bookings and special travel packages for corporate clients, religious tours, or family trips.

2. Reservation Management

• Flight rescheduling, cancellation, or upgrades.

• Assistance with name corrections or adding special requests.

• Reissuance of tickets and advice on fare rules or penalties.

3. Baggage Assistance

• Guidance on EL AL’s baggage policies, allowances, and excess luggage fees.

• Help with reporting delayed, lost, or damaged baggage.

• Special baggage handling for sports equipment, musical instruments, and oversized items.

4. Visa and Travel Document Support

• Information on visa requirements between the UAE and Israel.

• Assistance with travel documentation and health protocols (including COVID-19 guidelines, if applicable).

• Entry requirement updates based on nationality and travel purpose.

5. Matmid Frequent Flyer Program Services

• Enrollment into the Matmid Club for new customers.

• Mileage redemption assistance and account updates.

• Elite status benefits, such as lounge access, priority boarding, and bonus miles.

6. Customer Support and Travel Advice

• General inquiries and guidance for first-time travelers to Israel.

• Cultural tips, airport information, and ground transportation advice.

• Emergency travel support for disruptions, medical travel, or urgent repatriation.

Location and Accessibility

The EL AL Dubai Office is conveniently located in a central business area of Dubai, making it easily accessible by car, metro, or taxi. The office’s design and environment reflect EL AL’s signature hospitality and efficiency. Comfortable waiting areas, multilingual staff, and walk-in consultation facilities ensure a professional and welcoming atmosphere.

Opening Hours:

• Sunday to Thursday: 9:00 AM – 6:00 PM

• Friday: 9:00 AM – 1:00 PM

• Saturday & Public Holidays: Closed (emergency support available)

Importance of the Dubai Office for Business and Tourism

Since the UAE and Israel normalized relations, bilateral trade, tourism, and investment have surged. Dubai has become a popular destination for Israeli tourists, and Tel Aviv is increasingly attractive to Emirati investors and entrepreneurs.

EL AL’s Dubai office plays a crucial role in facilitating this exchange by:

• Offering local support to corporate travelers and business delegations.

• Assisting tour operators with packages and itineraries.

• Providing personalized service to ensure that both Emirati and expatriate travelers feel confident and well-informed.

Safety and Security – A Core Priority

EL AL is world-renowned for its safety and security protocols, many of which set the standard for the aviation industry. The Dubai office provides detailed information and reassurance to passengers regarding EL AL’s stringent inflight and airport security procedures. These include advanced aircraft monitoring, secure baggage checks, and professional security staff onboard and on the ground.

Passengers can rely on the Dubai office to answer any safety-related concerns and provide peace of mind for families, VIP travelers, and corporate clients.

Cultural Sensitivity and Multilingual Support

The team at EL AL’s Dubai office is trained to serve a diverse clientele. With staff who speak English, Arabic, and Hebrew, communication is smooth and respectful. Cultural understanding and sensitivity are at the heart of EL AL’s service values, ensuring that every customer is treated with dignity and courtesy, regardless of background or nationality.

Corporate and Group Travel Services

The Dubai office offers tailored support for corporate clients, including:

• Negotiated fare agreements

• Flexible travel options for teams

• Priority handling and customized reporting

• Assistance with organizing incentive trips, conferences, or cross-border events

Whether you are a small startup or a multinational firm, EL AL’s corporate travel solutions are designed to maximize efficiency and savings.

Final Thoughts

The EL AL Airlines Office in Dubai stands as a testament to new opportunities, open borders, and growing cooperation between Israel and the UAE. It is more than just a travel hub—it is a symbol of trust, professionalism, and international friendship.

With its comprehensive range of services, multilingual team, and commitment to excellence, the EL AL Dubai office ensures that your travel experience is smooth, safe, and satisfying—from the moment you plan your trip to the moment you arrive at your destination.

Whether you're flying for business, visiting family, or exploring new cultures, EL AL is proud to be your airline of choice—and the Dubai office is here to support you every step of the way.

Frequently Asked Questions.

1. Where is El Al Airlines located?

El Al Airlines is the national airline of Israel, headquartered in Tel Aviv. Its main hub is Ben Gurion Airport, located near the city of Lod, about 15 kilometers southeast of Tel Aviv. Founded in 1948, El Al operates international flights to destinations across Europe, North America, Asia, and parts of Africa. The airline is known for its high security standards and serves as a symbol of national pride for Israel. El Al offers passenger, cargo, and charter services and is one of the most recognized airlines in the region. It remains a key player in Israel's aviation industry.

2. Does EL AL go to Dubai?

Yes — EL AL does fly to Dubai. In December 2020, EL AL launched scheduled nonstop flights between Tel Aviv’s Ben Gurion Airport (TLV) and Dubai International (DXB), operating around 14 flights per week using Boeing 737‑900 and 787 aircraft en.wikipedia.org+15gulfnews.com+15aviationweek.com+15. According to official route data, Dubai is regularly listed among EL AL’s current destinations . As a result, travellers can book direct TLV–DXB flights with EL AL on a consistent weekly schedule.

3. Which terminal is El Al Airlines in Dubai?

El Al Airlines operates from Terminal 1 in Dubai International Airport (DXB). This terminal services most international carriers other than Emirates and Qantas, and it's where you'll find El Al's check‑in counters, baggage services, security, lounges, and customer assistance available around the clockblacklane.com+13allairportterminals.com+13terminalfind.com+13.

Arriving and departing passengers should follow signage for Terminal 1. If you need to transfer between terminals, a free shuttle bus runs 24/7, and there's also a Dubai Metro station conveniently located at Terminal 1dubaiairportguide.com.